Refund policy

Made just for you

Our products are made to order. Please check the product size guide carefully before purchasing. We do not offer returns or exchanges for a change of mind, an incorrect size or a color preference, except where required by applicable law.

Damaged, defective or incorrect items

If your item arrives damaged, has a manufacturing or printing defect, or is not the item you ordered, email dethierfit@gmail.com within 30 days of delivery. Include your order number, a description of the issue and clear photos. We will investigate with our fulfillment partner and arrange a free replacement or refund for a confirmed issue. Please do not mail anything back unless we provide return instructions.

Missing packages

Contact us promptly if tracking shows a problem or your package has not arrived. Please report a missing package within 30 days of the estimated delivery date so we can investigate. Incorrect delivery addresses or unclaimed packages may require a reshipping charge; we will explain any charge before proceeding.

Cancellations and refunds

Email us immediately if you need to cancel or change an order. Because production can start quickly, cancellation or changes cannot be guaranteed once production begins. Approved refunds are returned to the original payment method; processing time depends on your payment provider.

Need help?

Email dethierfit@gmail.com or use our contact form. We aim to respond within 2 business days. This policy does not limit your rights under applicable consumer law.